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05/20/2018
by We Support U

WSU offers a variety of solutions to properly support your websites and applications. The security of your wordpress / Joomla website as well as its speed are issues of utmost importance for its smooth and seamless operation. This service is aimed at those who have come to this critical awareness through their knowledge and experience with a slow website, often security issues, spam and many more problems.

Hosting & support of wordpress / Joomla like any cms (content management system) is not a simple affair as one can rightly imagine.

Different versions of php and their upgrades are mandatory both at the security level and at the level of stability and operation of your wordpress / Joomla website, and above all ensure the security and speed of your site. Every time a security flaw is found in wordpress / Joomla and an update comes to fix it virtually tells any prospective hacker what the security flaw in the previous version is, giving him essential instructions on how to create "breaches" and control of the website.

In addition, there is a plethora of tools available to scan the internet worldwide to find up-to-date versions of wordpress / Joomla (and its plugin) as well as automatic malware.

So you understand that updates are NECESSARY. Although wordpress has an automatic update mechanism for wordpress and its plugins, Joomla still does not have an automatic installation of any of its upgrades, which can affect the look and stability of your website in a variety of ways.

The theme you have selected (also known as the template) may not be compatible with the new version of wordpress / Joomla. Some plugins may be incompatible with wordpress / Joomla or even conflict with others causing malfunction throughout your site.

All of this leads to major operating problems such as some parts or the entire site not working properly, not displaying properly or having to wait for page loads, incorrect links, and going to the wrong places where we see the message "page not found"etc ...

Such or similar problems will drive away already existing visitors to your site, you will see your web site disappear from the search engines and all your efforts you have made so far are turning you back on, so all of them will not exist new visitors to your website and it seems unsafe to visit your website from the search engines to those who are very searching for you.

All of the above is not a scenario that can happen but a scenario that will HAPPEN without anyone knowing when. But when it happens like in life, it will be too late or you will pay dearly for it. Just as a physical store / business wants its cleanliness to be seen clearly by the customer coming in and not going out and leaving, maintaining its equipment so it can run smoothly and without constant problems, so 1 website / eshop needs maintenance to function properly, seamlessly and safely.

Simply put, wordpress / Joomla requires its specialized technical administrator and a range of control tools, of course, in addition to the knowledge and experience we have a proven track record.

What we offer you with our annual support contracts;
  1. We properly enable and configure Firewall tools and other plugins for the safe and proper operation of your website.
  2. Through the cache plugin and cloud / cdn services we optimize your site to run faster too. Images and other elements of your site are played by many different servers around the world. *Cloud / cdn services have the additional cost of annual support.
  3. We adjust the admin panel to be unavailable from the classic wordpress / Joomla url that is targeted at 99% of hackers as well as a number of additional security settings such as Two Factor Authentication (2-level certification) for greater security of applications your.
     
  4. We keep your wesite back up daily so that when any problem occurs we can resolve it by restoring the latest functional Backup and then find the solution to any problem that has occurred.
  5. We support you with around 8 hours of technical support per month, which is usually sufficient for all the issues of your wordpress / Joomla website. Of course if we need to go beyond technical support hours to troubleshoot your applications / websites, we will do so at no extra cost to you.