WSU offers a variety of solutions to properly support your e-shop and its additional applications. Each E-shop platform (cs-cart, prestashop, opencart, magento, woocommerce etc ...) offers a different management experience for its administrator, sometimes easy and sometimes more complicated depending on the technical knowledge of the individual employee managing it. Properly managing and supporting an e-shop requires basic content management knowledge, regardless of the training you will receive to manage and update it with new products or services.

The support of an e-shop on the other hand should only be done by experienced and technically trained staff who can instantly understand the origin of any technical or functional problem encountered in the e-shop, and provide the solution as soon as possible. to make the e-shop fully operational so that it does not lose sales and potential customers.

Our company has over 600 e-shop facilities in (cs-cart, prestashop, opencart, magento, woocommerce etc ...) and over the years we have proven experience of supporting and efficiently tackling any problem small or large times in the e-shops of our customers we support, but also in new customers who just needed our technical training to solve problems in their own e-shop.

The confidence that our customers have shown us for so many years, giving us the support of their e-shops and the full technical support of their business equipment, proves that we have the technical training and expertise to support every size of business, small or large. requirements for implementations in equipment and / or applications, implementing large projects and technologically sound and specialized solutions.

Its hosting & support of each e-shop (cs-cart, prestashop, opencart, magento, woocommerce etc) like any e-shop platform is not as simple as one might imagine.

Different versions of php and their upgrades are mandatory both in terms of security as well as stability and functionality of the e-shop (cs-cart, prestashop, opencart, magento, woocommerce etc ...), while ensuring security first and foremost. and the speed of your site Keeping your e-shop platform up-to-date with new releases that come to fill security gaps in previous versions or some of their (plugins / addons, themes), keep your e-shop safe and fully operational from potential malware attacks hackers who look for old versions of their platforms or tools (plugins / addons, themes) to gain access to your e-shop causing minor or major damage and often requesting financial compensation to restore it as it was functional if you could not either to restore you.

The theme you have chosen (the visual one also known as the template) may not be compatible with the new version (cs-cart, prestashop, opencart, magento, woocommerce etc ...). Some (plugins / addons) may be incompatible with the current version or even "crash" with others causing malfunction throughout your e-shop.

All of this leads to major operating problems such as some departments or the entire e-shop not functioning properly, not displaying properly, or causing unnecessary time delays in loading the page, incorrect link and going to the wrong places where we see the message " Page not found "etc ... so you lose sales and customers.

Such or similar problems will drive away already existing visitors to your site, you will see your web site disappear from the search engines and all your efforts you have made so far are turning you back on, so all of them will not exist new visitors to your e-shop and it seems unsafe to visit your e-shop from the search engines to those who are very much looking for you.

All of the above is not a scenario that can happen but a scenario that will HAPPEN without anyone knowing when. But when it happens like in life, it will be too late or you will pay dearly for it. Just as a physical store / business wants its cleanliness to be clear to the customer who comes in and not to go outside and leave, the maintenance of its equipment so that it can operate seamlessly and without continuous problems, so 1 eshop is needed maintain it functioning properly, seamlessly and safely.

In simple terms (cs-cart, prestashop, opencart, magento, woocommerce etc ...) it requires its specialized technical manager and a set of control tools and of course in addition to the knowledge and experience we have proven to have many years of experience . Every e-shop platform is completely different from the others. This implies that there is a different technical approach to any problem that occurs from platform to platform.

For this reason supporting an e-shop requires technically experienced staff to be able to quickly solve any problem and restore the customer's e-shop to full functionality.

What we offer you with our annual support contracts;

1. We fully control your entire e-shop, record every installed tool (plugins / addons, themes) so that we fully know its structure.
2. We review all the functions of your e-shop and where we find a malfunction or wrong setting we update and correct it.
3. We regularly check for new releases so that we can install them when we think they should. Of course, after installing any updates, we fully control your e-shop and if we find any malfunctions or incompatibilities in (plugins / addons, themes), if it is not possible for us to provide the solution, we will contact the manufacturers of (plugins / addons, themes) that we will find a problem of incompatibility to find the solution as soon as possible.
4. We keep your e-shop back up daily so that when any problem occurs we can resolve it by restoring the latest operating backup and then find the solution to any problem that has occurred.
5. We support you with around 20 hours of technical support per month, which is usually over all of your e-shop (cs-cart, prestashop, opencart, magento, woocommerce etc). Of course if we need to go beyond technical support hours to troubleshoot your applications / websites, we will do so at no extra cost to you.