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Need help
05/15/2018
by We Support U

At WSU, we provide flexibility in your technical support with scheduled online connections to equipment that addresses the problem.

The login process is simple and fast, and always requires confirmation of access by our customer to our technician. It is a secure and immediate service that allows us to do all the checking to find any technical problem, even resetting the system to the last operating condition without the physical presence of the technician in your area.

Looking for a technical problem immediately and quickly?

With the Remote Support tool, a highly qualified member of our technical support, you can easily and instantly connect to your system and find a solution to your problem.

The remote access solution is used for initial control of the operating problem and the most lethal and solved by our specialized technicians, offering immediate solutions to clients with active maintenance contracts and very low costs compared to the physical presence of a technician in your area. for customers who want cost per call when they need technical support without an active support contract. If the problem is not resolved through remote access and you definitely need to visit our technician at your place, this will be notified to you almost immediately after the technical inspection to find a solution to your technical problem.

Is this way of solving problems considered safe?

Of course and it's very secure, even when our technician has control of your computer, your corporate or personal information remains completely secure. Throughout the remote login credentials, keep your mouse in control, you can click the remote login button anytime you want to immediately unplug our technician from your computer.
 

What can help a company such service?

  1. Install local area networks at home and in the office (including wireless networks), processes to ensure your security!
  2. Installation of programs, drivers for connecting and operating peripheral equipment (printers, routers, web cameras, etc.).
  3. Install and configure security programs (Antivirus, Firewall etc) for your proper protection.
  4. Set up and / or repair e-mail download and download issues and software issues.
  5. Detection and removal of viruses and malware.
  6. Repair to printers, scanners, digital cameras and other peripherals that may be experiencing technical problems.
  7. Tasks to speed up your PC and increase its performance.
  8. Training and assistance in the process of backing up your data, transferring data from one PC to another.
  9. Advanced technical testing for debugging on hard drives etc.

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