We fully support your eshop so that you do not have to worry about its smooth operation and security. We perform frequent checks for new upgrades to your platform or the installed visual / tools available in your eshop.
We undertake the full support for the installation of the respective upgrades, but we also carry out extensive checks for the proper functioning of your eshop and its tools, so that you do not face any operational problems.
*We fully record the structure of your E-shop so that we know what applications and tools are installed, which versions of the platform the respective tool supports, so that we know in case of problem the incompatibility with some upgrade with which application manufacturer we contact to find a solution, if not made possible by our specialized staff.
All our packages are accompanied by high standard hosting services. We also offer management of your services through the client panel, email accounts, daily backup and continuous support.
In all our services we have a daily Backup of your applications so that we are able to restore the latest Backup in case of a serious technical problem, thus ensuring the smooth operation of your E-shop until you find the solution to any problem that occurred.
Our response to requests for support or resolution of any technical problems is as immediate as possible (often within a few minutes), or within a few hours depending on the difficulty of dealing with each technical problem, based on the priority of the requests we have to respond to requests from our customers.
Application upgrades:
Yes, daily check
Price including VAT:
Prices do not include VAT 24%
Support hours:
Mon - Fri :10: 00 - 18:00
Support requests:
Email Support System, Τηλεφωνική υποστήριξη, live chat
Proper operation control:
Yes
Eshop Database Optimization:
Yes
Eshop backup / restore :
Yes, daily
Off-hours support:
Yes, € 30 / hour
Free web site migration:
Yes
Support Sat / Sun / Holidays:
Ναι, 90€ / ώρα
Additional work:
Yes, 3 hours / month
Product update:
Yes, up to 5 products / month